Shipping Information
At Harmony Shop, we understand that your traditional attire is more than just clothing—it’s a celebration of culture and heritage. We ensure your beautiful South Asian fashion pieces reach you with the same care and attention we put into crafting them.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak seasons or special promotions, processing may take slightly longer.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | Free on orders over $50 | 15-25 business days after shipment | EMS |
Returns & Exchanges Policy
Your satisfaction is our priority. We want you to love your traditional attire as much as we love creating it. If you’re not completely satisfied, we’re here to help.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unworn condition
- With all original tags attached
- In original packaging
- Free of any stains, odors, or damage
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
To maintain product integrity and hygiene, the following items cannot be returned or exchanged:
- Indian Jewelry (for hygiene reasons and to prevent damage to delicate pieces)
- Items marked as “Final Sale” or “Clearance”
- Customized or made-to-order garments
- Items that have been altered, worn, or damaged
Return & Exchange Process
| Step | Action | Timeline |
|---|---|---|
| 1 | Contact our customer service at [email protected] with your return/exchange request | Within 15 days of receipt |
| 2 | Complete the Return/Exchange Request Form (we’ll provide the template) | Within 24 hours of initial contact |
| 3 | Wait for return authorization and shipping instructions | 1-2 business days |
| 4 | Ship items back to us using a trackable shipping method | Within 5 days of authorization |
| 5 | Allow processing time once we receive your return | 3-5 business days |
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.
Refund Information
Once your return is received and inspected, we will send you an email notification about the status of your refund.
Refund Timeline & Method
| Process | Timeline |
|---|---|
| Processing Time | 3-5 business days after we receive your return |
| Refund Method | Original payment method (Visa, MasterCard, JCB, PayPal) |
| Appearance in Your Account | 5-10 business days depending on your bank or credit card company |
| Exchange Processing | New items shipped within 2 business days of return approval |
International Returns
For our international customers, please note that returns may be subject to customs duties and taxes, which are the customer’s responsibility. We recommend declaring the package as “Returned Goods” to potentially reduce customs fees.
Need Assistance?
Our customer service team is dedicated to helping you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Address: 2099 Chicago Avenue, Fresno, US 93721
Response Time: We typically respond within 24 hours
At Harmony Shop, we believe your satisfaction is as important as preserving the beauty and tradition of South Asian fashion. Thank you for allowing us to be part of your cultural fashion journey.