At Harmony Shop, we understand that finding the perfect traditional attire is as important as the special occasions they’re meant for. Just as we pay meticulous attention to the craftsmanship of our Anarkali Suits, Lehenga Cholis, and Sarees, we extend the same care to ensuring your complete satisfaction with every purchase.
Our Return & Exchange Commitment
We want you to love your South Asian fashion pieces as much as we love creating them. If you’re not completely satisfied with your purchase, we’re here to help make it right.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your traditional attire fits perfectly and meets your expectations for quality and beauty.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unworn condition
- With all original tags attached
- In original packaging
- Free of any stains, odors, or damage
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
To maintain the integrity and hygiene of our products, the following items cannot be returned or exchanged:
- Indian Jewelry (for hygiene reasons and to prevent damage to delicate pieces)
- Items marked as “Final Sale” or “Clearance”
- Customized or made-to-order garments
- Items that have been altered, worn, or damaged
Return & Exchange Process
Follow these simple steps to initiate your return or exchange:
| Step | Action | Timeline |
|---|---|---|
| 1 | Contact our customer service team at [email protected] with your return/exchange request | Within 15 days of receipt |
| 2 | Complete the Return/Exchange Request Form (template provided below) | Within 24 hours of initial contact |
| 3 | Wait for return authorization and shipping instructions | 1-2 business days |
| 4 | Ship items back to us using a trackable shipping method | Within 5 days of authorization |
| 5 | Allow processing time once we receive your return | 3-5 business days |
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Information
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Timeline & Method
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Appearance in Your Account: 5-10 business days depending on your bank or credit card company
- Exchange Processing: New items will be shipped within 2 business days of return approval
Return/Exchange Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Customer Information:
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Email Address: [Your Email Address]
Phone Number: [Your Phone Number]
Return/Exchange Details:
I would like to: â–¡ Return for Refund â–¡ Exchange for Different Item
Item Name: [Product Name]
Size/Color: [Size and Color of Item]
Reason for Return/Exchange: [Please provide specific details]
For Exchanges:
Desired Exchange Item: [Product Name]
Desired Size/Color: [Size and Color]
I confirm that the item is in its original condition with all tags attached and packaging intact.
Signature: [Your Name]
Date: [Date]
International Returns
As we serve customers worldwide, please note that international returns may be subject to customs duties and taxes, which are the responsibility of the customer. We recommend declaring the package as “Returned Goods” to potentially reduce customs fees.
Need Assistance?
Our customer service team is here to help you with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Address: 2099 Chicago Avenue, Fresno, US 93721
Response Time: We typically respond within 24 hours
At Harmony Shop, your satisfaction is as important to us as preserving the beauty and tradition of South Asian fashion. Thank you for allowing us to be part of your cultural fashion journey.