Welcome to Harmony Shop’s FAQ page! We’re dedicated to bringing the elegance of South Asian fashion to your doorstep, no matter where you are. Below, you’ll find answers to common questions about our products, delivery, payments, returns, and more. If you need further assistance, feel free to contact us—we’re here to help you experience the timeless beauty of Indian and Pakistani attire with ease.
Product Questions
What types of traditional clothing do you offer?
At Harmony Shop, we specialize in a wide range of South Asian fashion, including Anarkali Suits, Indian Dresses, Indian Jewelry, Kurti Sets, Lehenga Choli, Pakistani Dresses, Salwar Kameez, and Sarees. Each piece is crafted with intricate details, vibrant prints, and authentic embroidery to reflect rich cultural heritage.
Are your products authentic and high-quality?
Absolutely! We pride ourselves on offering genuine South Asian attire made with premium materials and expert craftsmanship. From the delicate embroidery on our Anarkali Suits to the vibrant designs on our Kurti sets, every item is inspected to ensure it meets our high standards for quality and elegance.
Do you ship globally?
Yes, we ship worldwide to bring traditional fashion to global audiences. However, we currently exclude a few remote areas in Asia and other locations due to logistical constraints. If you’re unsure about delivery to your area, please check our shipping policy or contact us for details.
Delivery and Shipping
What are my shipping options?
We offer two convenient shipping methods to suit your needs:
- Standard Shipping: Priced at $12.95, this uses trusted carriers like DHL or FedEx and delivers within 10-15 days after dispatch. Ideal for events where you need your outfit sooner.
- Free Shipping: Available for orders over $50, this uses EMS and typically takes 15-25 days after dispatch. It’s a great budget-friendly option for those who don’t mind a longer wait.
How can I track my order?
Once your order is shipped, we’ll send you a confirmation email with tracking details. You can follow your package’s journey from our hands to yours, just like the stories woven into our Lehenga Cholis and Sarees.
What if I need my order for a special event?
We recommend ordering early to account for processing and transit times. This ensures you receive your outfit with peace of mind, whether it’s for a wedding, festival, or celebration. Plan ahead to avoid any delays!
Payments and Accounts
What payment methods do you accept?
We support secure payments via Visa, MasterCard, JCB, and PayPal. Your transactions are protected to ensure a safe and hassle-free shopping experience.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy a faster shopping process. It’s optional but recommended for a seamless experience.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment details. Your privacy and security are our top priorities.
Returns and Exchanges
What is your return policy?
If your item doesn’t meet your expectations, you can initiate a return within 15 days of delivery. We strive to make this process hassle-free, reflecting our commitment to your satisfaction. For full details, visit our Returns Policy page.
Are there any items that cannot be returned?
Generally, all items are eligible for return if they are in original condition. However, for hygiene reasons, certain products like jewelry may have restrictions. Please refer to our Returns Policy for specific exceptions.
How long does it take to process a refund?
Once we receive your returned item, we process refunds within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment method.
General Inquiries
Who is Harmony Shop’s target audience?
Our shop caters to global customers who appreciate South Asian fashion, including those attending weddings, festivals, or special events. We serve individuals seeking authentic, elegant attire that blends tradition with modern style, from the bustling streets of Fresno to homes worldwide.
What makes Harmony Shop unique?
Harmony Shop bridges the gap between traditional South Asian fashion and global audiences. Our focus on reliability, accessibility, and craftsmanship ensures that every delivery carries a piece of heritage. With tailored services and a commitment to quality, we bring timeless elegance to your doorstep.
Still have questions? We’d love to hear from you! Reach out to our friendly customer service team at [email protected]. Thank you for choosing Harmony Shop—where every delivery carries a piece of tradition.